At QAEZ India Pvt. Ltd., we strive to ensure every product you receive brings satisfaction and value. However, we understand that sometimes a return or replacement may be necessary — and we’re here to make that process as simple and transparent as possible.
Eligibility for Returns
You can request a return or replacement if:
· The product delivered is damaged, defective, or not as described
· You receive an incorrect item
· The product is missing parts/accessories as advertised
· The product falls under our returnable categories
Note: Some products (like perishables, innerwear, customized orders, etc.) may not be eligible for return due to hygiene or policy constraints.
Return Window
Most return requests must be initiated within 7 days of delivery. Please check specific product pages for any exceptions.
Replacement vs. Refund
· Replacement is our default option — a fresh unit will be dispatched after inspection
· In rare cases, if a replacement isn’t available, a refund in points may be processed (if applicable under your reward program)
Return Process
1. Raise a Request
Contact our support team via email or helpline with your order ID and issue description.
2. Inspection/Approval
We may request images or videos of the item to validate the issue before processing the return.
3. Pickup/Reverse Logistics
If approved, a pickup will be arranged from your address (wherever serviceable).
4. Replacement/Resolution
Once we receive and inspect the item, your replacement is shipped or the resolution is processed.
Non-Returnable Products
· Products marked as non-returnable on the product page
· Items with physical damage not reported within 24 hours of delivery
· Used products unless defective
· Any product without original packaging, tags, or accessories
Contact for Returns
If you need help with a return, write to us at:
📧 support@qaez.in
📞 +91-XXXXXXXXXX
We’re here to ensure a smooth and fair resolution for every order.