At QAEZ India Pvt. Ltd., customer safety and satisfaction are our top priorities. We are committed to offering only the highest quality, certified, and genuine products from trusted brands. However, in rare cases where a product is found to have a safety issue or is subject to a manufacturer recall, we act promptly to inform our customers and ensure the issue is resolved efficiently.
What You Can Expect:
· Proactive Communication: If any product you purchased from us is subject to a recall or safety notice, we will notify you via email or registered contact details with all necessary steps to be taken.
· Clear Instructions: The notice will include the reason for the recall, affected batch or model numbers, and guidance on returns, replacements, or repairs, depending on the situation.
· Full Support: Our customer service team is available to assist you throughout the process, including coordinating returns or replacements and answering any safety-related queries.
What You Should Do:
· Stay Updated: Keep your contact information with us current to ensure you receive all updates.
· Check the Product: Follow the instructions in the notice to verify if your product is affected.
· Act Promptly: If your product is recalled, follow the recommended actions as soon as possible to ensure your safety.
We value your trust in QAEZ and are committed to transparency, responsibility, and ensuring your continued confidence in every product we offer.
For any questions or to report a safety concern, please contact us at: